![]() Go back to the Google Home app to unlink and relink home automation account.Note: Use the command: "Okay Google, sync my devices." Contact home automation partner support for help. If No, there could be an issue with home automation set up. Can the device be discovered and controlled within a home automation partner app?.No, force close the Google Home application and try again..Do you see the home automation account listed under the Linked Services?.Account > Assistant settings > Home Control.Verify if the home automation account shows up under Home Control within Google Assistant settings.To switch accounts, tap the down arrow icon > choose another account or Add another account. Verify the Google Account on screen is the one linked to the speaker or display.At the top right, tap the account icon.Make sure the mobile device is connected to the same Wi-Fi or linked to the same account as the Google Home or Google Nest device.If none of those steps work - you can also give these steps a try: If the desired room name is not listed, tap Create New and enter the customer’s own description of the room. If the room is not listed, scroll down to the Create New section and select the room from the list. Tap the specific room where the device is located, then tap Next.Tap the home where the system is located.To add the system devices to the appropriate rooms, tap the Security Panel to begin, then tap Next.The ADT Pulse or Command system is now linked to the Google Home app.If the optional security features were selected, the customer is asked to enter a 4-digit PIN code twice, then tap Next.If not, and they just want to allow the standard features, tap No. If the customer wants to be able to disarm their system and unlock doors with their voice, tap Yes. Place a check mark on Data about my ADT devices may be shared with Google., then tap Next.If applicable, enter the verification code, then tap Submit Code.If 2FA is not set up, advise the customer to enable 2FA in the Control app or portal, then repeat the linking process, go back to step 2.If 2FA is set up on the ADT account, a verification code is sent to the device or email address on file.Enter the Pulse or Control username and password, then check ADT United States as the server.Under Add new, scroll down and select ADT SmartHome. At the top left, tap Add > Set up device > Works with Google.We're sorry for the trouble this may have caused you - let see what's going on.Ĭan you control your ADT devices on its native app? Make sure you enabled the Two-Factor Authentication (2FA) on Control accounts. ![]()
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